MI2N
Music Industry News Network
WEDNESDAY, AUGUST 31ST
Advanced Search
MusicDish Advertising Network
Subscribe to Mi2N's Free Newsletters B2N (business) i2N (indie)
HOME | FREE NEWS SUBMISSION | PREMIUM PR DISTRIBUTION | PR COPYWRITING | RSS FEEDS | TESTIMONIALS | CONTACT

Sections: Band | Business | Career | Events | Label | Music Releases | Radio | Tech | Video | Web Events
Genres: Country/Folk | Dance/Electronica | Jazz/Blues | Latin | Rock | Urban | World
International: Asia | Canada | Europe

Advertise | Artist Development | Submit Video | MusicDish*China | MusicDish e-Journal | MusicDish Network | Urban Music News Network
Business News (more headlines) 07-19-2014

Buma/Stemra Is The First To Comply With The European Quality Standard ECCS

Bookmark and Share

Buma/Stemra is the first copyright organisation to meet the requirements of the European Contact Centre Standard (ECCS). This is the result of a recent audit conducted by the independent inspection body KIWA. The final result of the conducted audit of the Member Service Department of Buma/Stemra was set on 9,8.

Nico van der Hout, ECCS-auditor: "Implementing ECCS is much like composing a piece of music, painful and with effort at first but ending with a harmonious final chord. The level of performance and the way the Member Service Department at Buma/Stemra is organized, can be described as a showcase for contact centres and customer services."

According to Wim van Limpt, who is responsible for the Buma/Stemra Member Service Department, the acquirement of ECCS underlines the decision of choosing the previously implemented work process. "The Member Service Department at Buma/Stemra wanted to distinguish itself by offering qualitative and transparent services to both members and affiliates. For this, ECCS is an objective quality standard with specific guidelines which focusses on the efficiency and quality of the services provided."

Case ownership
Before Buma/Stemra reverted to applying ECCS, a new work process was developed and implemented. By what is described as 'case ownership', the team of the Member Service Department evolved from being reactive to being proactive with the client placed at the centre of the entire chain in which all employees take their appointed responsibilities. Van Limpt: "After implementing this new work process, the European standard was chosen to provide better insights and make all activities controllable and measurable. The ECCS quality label is a logical continuation of our self-developed 'case ownership'-methodology."

Van Limpt regarding the reach of this milestone: "This is definitely a team effort. It will help us to push forward when it comes to our ambition to continually improve our services over the coming years."

External advisor Paul van Geldorp of Sayblue adds: "The road to certification has been intense but certainly rewarding. Especially when you keep in mind a true change of culture has taken place within this department. The client is increasingly placed in a more central position by all employees."

Bookmark and Share

back | top



MusicDish Advertising Network

Mi2N Music PR

"Your Desert My Mind" Is The Latest Album From Punk Rockers The Mutants Released By Killer Tracks

Are The PondHawks Chicago's Best Kept Music Secret?

Back To The Roots EP 12"LP

Independent Artist Holds Top 10 Billboard Position At #8

Trump Helps Artist Finish Album

Summer In The City Gets A Little Hotter With Uptempo Pop Romp 'L.A. Nights' From Indie Singer/Songwriter/Producer Ayhan Sahin

MusicDish*China Acts Menage And Ooberfuse To Perform China's MTA Festival



MusicDish*China Song Blast
Promote Your Music Single In China

News Headlines
Mi2N EDITOR'S PICKS
» Authors Against Music Piracy: Regional Court Munich Sentences Online Service Uploaded To Pay Damages
» Transform Your MIDI File Into An Acoustic Piano Track
» Seattle Digital Label CIN SEA Music Group Signs Distribution Deal With Affluent Records
» CMRRA Announces YouTube Licensing Agreement For Canada
» TuneIn Announces Partnership With Red Bull Music Academy
» BMG US Names Alex Flores Senior Vice President, Marketing, Commercials, Film & Television
» Bandtango Technology Empowers Broadcasters And Artists To Prevent Exploitation By Performance Rights Organizations
» Canadian Rock Band Menage "Lost In China" Tour
» Jade Alger Brings Mischief, Mystique And The Muse
» CES 2017 Music Contest: Open Call For All Musicians And Artists


Get your music news covered...
Have your press release written
by the pros at Mi2N

Articles
MUSICDISH E-JOURNAL
» First Tennessee Hires Andrew Kintz To Lead New Music Industry Banking Group
» Carsick Cars, Chui Wan, Alpine Decline Headline October Tour Of North America
» WANG WEN: Experimental Post-Rock Unit To Release Ninth Studio Album
» TMA Signs CCM Artist John Clark Blackwell To Management
» UK Festival Market Driven By "Super Fans"
» CES 2017 Music Contest: Open Call For All Musicians And Artists
» Victory Records Releases Statement On A Day To Remember Court Case
» Digital Domain Jointly Produces Chris Lee's First VR Music Video With Whaley VR And VS MEDIA
» Andy Ma Named As Warner Music Group's Chief Commercial Officer For Greater China
» Qixi Festival (Chinese Valentine's Day) Playlist
» MusicDish*China Acts Menage And Ooberfuse To Perform China's MTA Festival
» 7th Annual Future Music Forum & Sync Summit: Finding The Next Music Industry

Mi2N's Music PR distribution service guarantees online exposure for your press release. Choose from seven (7) different packages.


HOME | FREE NEWS SUBMISSION | PREMIUM PR DISTRIBUTION | PR COPYWRITING | RSS FEEDS | TESTIMONIALS | CONTACT

Sections: Band | Business | Career | Events | Label | Music Releases | Radio | Tech | Video | Web Events
Genres: Country/Folk | Dance/Electronica | Jazz/Blues | Latin | Rock | Urban | World
International: Asia | Canada | Europe

Advertise | Artist Development | Submit Video | MusicDish*China | MusicDish e-Journal | MusicDish Network | Urban Music News Network
Copyright © 1997-2015 MusicDish LLC, all rights reserved. Text, graphics, and HTML code are protected by US and International Copyright Laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without explicit permission.