MI2N
Music Industry News Network
SATURDAY, MAY 23RD
Advanced Search
MusicDish Advertising Network
Subscribe to Mi2N's Free Newsletters B2N (business) i2N (indie)
HOME | FREE NEWS SUBMISSION | PREMIUM PR DISTRIBUTION | PR COPYWRITING | RSS FEEDS | TESTIMONIALS | CONTACT

Sections: Band | Business | Career | Events | Label | Music Releases | Radio | Tech | Video | Web Events
Genres: Country/Folk | Dance/Electronica | Jazz/Blues | Latin | Rock | Urban | World
International: Asia | Canada | Europe

Advertise | Artist Development | Submit Video | MusicDish*China | MusicDish e-Journal | MusicDish Network | Urban Music News Network
Business News (more headlines) 07-19-2014

Buma/Stemra Is The First To Comply With The European Quality Standard ECCS

Bookmark and Share

Buma/Stemra is the first copyright organisation to meet the requirements of the European Contact Centre Standard (ECCS). This is the result of a recent audit conducted by the independent inspection body KIWA. The final result of the conducted audit of the Member Service Department of Buma/Stemra was set on 9,8.

Nico van der Hout, ECCS-auditor: "Implementing ECCS is much like composing a piece of music, painful and with effort at first but ending with a harmonious final chord. The level of performance and the way the Member Service Department at Buma/Stemra is organized, can be described as a showcase for contact centres and customer services."

According to Wim van Limpt, who is responsible for the Buma/Stemra Member Service Department, the acquirement of ECCS underlines the decision of choosing the previously implemented work process. "The Member Service Department at Buma/Stemra wanted to distinguish itself by offering qualitative and transparent services to both members and affiliates. For this, ECCS is an objective quality standard with specific guidelines which focusses on the efficiency and quality of the services provided."

Case ownership
Before Buma/Stemra reverted to applying ECCS, a new work process was developed and implemented. By what is described as 'case ownership', the team of the Member Service Department evolved from being reactive to being proactive with the client placed at the centre of the entire chain in which all employees take their appointed responsibilities. Van Limpt: "After implementing this new work process, the European standard was chosen to provide better insights and make all activities controllable and measurable. The ECCS quality label is a logical continuation of our self-developed 'case ownership'-methodology."

Van Limpt regarding the reach of this milestone: "This is definitely a team effort. It will help us to push forward when it comes to our ambition to continually improve our services over the coming years."

External advisor Paul van Geldorp of Sayblue adds: "The road to certification has been intense but certainly rewarding. Especially when you keep in mind a true change of culture has taken place within this department. The client is increasingly placed in a more central position by all employees."

Bookmark and Share

back | top



MusicDish Advertising Network

Mi2N Music PR

Canadian WCMA Nominated DJ Soulier Performs At Beijing's Award-Winning DDC

Dyne Side Is Officially The First Winner Of The Muzicol Revolution

Heavy Russia: Young Metal Act "Gravity Rain" Announce Crowdfunder For "Artifacts Of Balance"

Are You A Professional Musician Or Talented Composer? Help Xhail Find You

Vocalist/Songwriter Halie Loren Explores Transformation And Self-Realization On Soulful Release, Butterfly Blue - Available June 9 Via Justin Time Records

Eurovision Contestant Tamar Kaprelian Releases New Single "Yours To Keep" On EP Through Killer Tracks' Artists Series

Chinese Rockers Second Hand Rose "Crossing Boundaries" World Tour

Deadline Looms For 20th Annual USA Songwriting Competition



MusicDish*China Song Blast
Promote Your Music Single In China

News Headlines
Mi2N EDITOR'S PICKS
» MMF Canada Announce New Travel Bursary For Ontario Managers
» Rocktron Introduces New Hush Product
» BLACHAWK RECORDS TO RELEASE NEW COMPILATION CD “THE MOVEMENT” THIS SUMMER!
» Barefoot Launches "Masters Of The Craft" Video Series
» Rdio Launches "Rdio Select"
» ASCAP Appoints Clara Kim As EVP And General Counsel
» Are You A Professional Musician Or Talented Composer? Help Xhail Find You
» Canadian WCMA Nominated DJ Soulier Performs At Beijing's Award-Winning DDC
» POPULAR CCM GROUP THE KATINAS RELEASES NEW SINGLE
» NY Artist JES Debuts ThingLink Interactive Video With ITunes Store Inside Facebook Timeline


Get your music news covered...
Have your press release written
by the pros at Mi2N

Articles
MUSICDISH E-JOURNAL
» MusicDish*China Tours, Signing, NYCxDesign And Planetrox
» Award-Nominated DJ Soulier Performs At Beijing's Award-Winning DDC
» Second Hand Rose "Crossing Boundaries" World Tour
» CMW Live Touring Summit: Interview With Elliott Lefko
» Online Chinese Music Video Platform Yinyuetai Raises $35 Million In Funding
» Founder Of Beijing Oi! Punk And MiSanDao Front Man Passes Away
» The New Wave Of Chinese Contemporary Art: Identity, Irreverence And Forward-Looking
» Tommy Hilfiger New Store Opening In Beijing, China
» Stones Fans Rejoice - 2015 Tour Dates Announced
» INTRO Electronic Music Festival: Interview With DJ Weng Weng
» VUE Audiotechnik Establishes VUE China
» March 28, 2015: A Black Day For Yaogun (Chinese Rock)

Mi2N's Music PR distribution service guarantees online exposure for your press release. Choose from seven (7) different packages.


HOME | FREE NEWS SUBMISSION | PREMIUM PR DISTRIBUTION | PR COPYWRITING | RSS FEEDS | TESTIMONIALS | CONTACT

Sections: Band | Business | Career | Events | Label | Music Releases | Radio | Tech | Video | Web Events
Genres: Country/Folk | Dance/Electronica | Jazz/Blues | Latin | Rock | Urban | World
International: Asia | Canada | Europe

Advertise | Artist Development | Submit Video | MusicDish*China | MusicDish e-Journal | MusicDish Network | Urban Music News Network
Copyright © 1997-2015 MusicDish LLC, all rights reserved. Text, graphics, and HTML code are protected by US and International Copyright Laws, and may not be copied, reprinted, published, translated, hosted, or otherwise distributed by any means without explicit permission.